"AREVA at a glance" brochure
"2010 figures" economic, social, societal and environmental data
Health and Safety Policy 2011-2013
"Chalon/Saint-Marcel : rapport environnemental, social et sociétal 2009" [FR]
"AREVA in 2010" Report on responsible growth
AREVA WAY, a continuous improvement process
AREVA's response to the Carbon Disclosure Projetc 2010
AREVA and the Global Compact 2010
Values charter
Le poids socio-économique de l'électronucléaire en France (french only)
Customer satisfaction
Our commitment: Innovate to improve our customer offer
In order to increase customer satisfaction, AREVA listens to their expectations, anticipates their needs and supports their growth.
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Objectives and results
Concrete objectives
- Revitalize the listening process and reaffirm our customer focus
- Develop and implement an action plan based on customer surveys
- Continue deploying innovative offers
Tangible results
Strengthening our customer response
In 2008, AREVA conducted a customer satisfaction survey on the entire nuclear cycle. Over 1,000 interviews were carried out among 40 customers, including 250 face-to-face interviews with top management and 750 online questionnaires with operational staff. Approximately 200 actions were identified as a result of the survey:
- 45% related to the bidding and negotiation process
- 25% related to customer relations
- 25% related to products and services
- 15% related to project management
The survey enabled us to identify 3 performance improvement objectives:
- Continue to develop high value-added fields
- Highlight innovative offers that suit the needs of customers within commercial proposals
- Maintain our ability to provide both efficiency and growth
