Customer satisfaction

Customer inspecting the TN85 container at the La Hague facility (France)

Our commitment: Innovate to improve our customer offer

In order to increase customer satisfaction, AREVA listens to their expectations, anticipates their needs and supports their growth.

Concrete objectives

Revitalize the listening process and reaffirm our customer focus
Develop and implement an action plan based on customer surveys
Continue deploying innovative offers

Tangible results

Strengthening our customer response

In 2008, AREVA conducted a customer satisfaction survey on the entire nuclear cycle. Over 1,000 interviews were carried out among 40 customers, including 250 face-to-face interviews with top management and 750 online questionnaires with operational staff. Approximately 200 actions were identified as a result of the survey:

45% related to the bidding and negotiation process
25% related to customer relations
25% related to products and services
15% related to project management

The survey enabled us to identify 3 performance improvement objectives:

Continue to develop high value-added fields
Highlight innovative offers that suit the needs of customers within commercial proposals
Maintain our ability to provide both efficiency and growth